The Contact Centre Solution for the eMobility industry.

Who are EV Assist?

EV Assist’s multilingual Contact Centre solution enables Charge Point Operators and e-Mobility Providers to deliver best-in-class customer experience.

Make sure your infrastructure is accessible.

About Us

Benefits

Choose the best performing and most cost-effective Customer Service Solution in the industry

Actionable
Insights

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Monitoring &
Alerting

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Charging for
Everyone

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Accessible
Network

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Competitive
Rates

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Knowledge
Base

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100%

First Time Resolution

We won’t stop until your driver’s needs are fully met.

> 7,000

Charge Points

Our agents help drivers across 14 countries and counting.

14

Languages

Your customer’s language is our language.

BRANDS WE WORK WITH

A team that is fully dedicated to eMobility.

How it works

Solutions

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Contact Centre Services

For smaller CPOs and large EMPs alike, we have a contact centre plan to suit your specific needs.

  • Business Hours

  • Out-of-Hours

  • 24/7

Infrastructure Management

We are specialists in remote operations and active monitoring.

  • OCPI-compliant back-office integration

  • Process Optimisation programme “Good2Great” so you can concentrate on key functions.

  • Solve charger-related issues before they become a problem.

Pay-by-Phone

Our systems allow for easy-to-deploy pay-by-phone functionality. No app, no RFID? No problem!

  • Fully automated process.

  • PCI DSS Level 1 compliant.

How does it work?

Get started with EV Assist

Looking for help? Get in touch with us